The following basic guide will show you how to install an FTP client on your local
machine and use this to connect to your game service.
There are several ways to add content/files to your game service, one of which is the file manager, where you can upload individual or zip file and then extract these files. FTP ( File Transfer Protocol ) allows to upload many files at once, this may be files or via a zip/rar file that you can then extract inside the game panel. Server owners commonly come across some third-party add-on that requires to be manually installed on their server. To do this, one must be able to access the server itself, and with the help of an FTP client, one may achieve that.
First, choose and download an FTP client. Here's a few you could use.
1. On your machine, download and install FileZilla. Once opened, the first thing you have to take note
of is the series of text boxes up top asking for the host, your username and password, and the port.
2. Host - The IP of the server, not the game's port! FTP port is 8821 or 8822.
Usually, you can find it in your game server's panel. If not, just add 8821 or 8822 to the "Port".
Username - Your TCAdmin account name.
Password - Your TCAdmin account password.
Port - Our preferred port is 8822, which is SFTP. It is faster and more secured than FTP which is 8821.
FileZilla will transfer the port put into the "Host", the number after the ':', to the "Port" text box.
Once you're done, click "Quickconnect".
3. If it prompts you regarding an "Unknown host key" click "OK".
4. Now you should be in. At this point, you should navigate to the directory you need to go to, both client-side (The left box) and server-side (The right box). Once you're at the directories, just drag the item you want to upload to the server and it will begin uploading. You can do the same to download files.
5. If you need to make a small edit in the server, you can just right-click on an item and press "View/Edit". Save the file once you're done editing and FileZilla will detect a change, and will ask whether you want to upload the file or not.
That's it! You can make a ticket in case you have issues with FTP or installing certain add-ons.
Using WinSCP FTP Client to upload files to your game-hosted service
Open WinSCP. The first thing you have to take note of is the series of text boxes asking for the host, your username and password, and the port
Username - Your TCAdmin account name.
Password - Your TCAdmin account password.
If you have set up two-factor authentication on your game panel account, please enter your password, followed by the one time code, separated by a hash (#). For example, if your password was "ReallyBadPassword" and your code was "123123", you'd enter "ReallyBadPassword#123123".
Port - This will be 8821.
WinSCP will transfer the port put into the "Host", the number after the ':', to the "Port" text box.
Once you're done, click "Login".
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Please note, you will need to raise a support ticket to upload the following files:
.exe .so .bat .sh .cmd .vbs .pif .scr .com
Did the above information not work for you? Please click here to contact our support via a ticket.
